According to the UK’s Fraud Prevention Service (CIFAS), identity theft is one of the fastest growing crimes in the United Kingdom today. Identity thieves use countless avenues to access personal information, and one common scheme is to obtain information fraudulently from a bank or other financial institution. Clients rely on work to keep their sensitive information secure, and it is a responsibility that we take seriously.
It is important that you do your part when handling personal client information to protect our customers and our company. This includes following all security procedures and being alert for any fraudulent activity.
Over the Phone
One of the most common identity theft schemes is for a thief to call a bank pretending to be someone authorised to access a customer’s information. To prevent this type of fraud:
• Follow company policies regarding the type of information that can be provided or changed over the phone.
• Always follow proper verification procedures during a transaction.
• If you are ever suspicious of a caller’s identity, do not offer any information and alert your supervisor.
Computer
Your computer likely contains the most sensitive customer information. Follow these guidelines so that this information is kept secure:
• Never leave passwords in plain sight.
• When you step away from your computer, always ‘lock’ the screen.
• Do not allow any unauthorised persons to access your computer.
• When sending email with personal data, make sure it is encrypted.
Customer Contact
When handling a transaction in person, be sure to protect the customer’s privacy, especially when other people are around. Never repeat sensitive information aloud, and keep your screen turned so only you can view it.
Paperwork
When stepping away from your desk or workstation, or leaving for the day, do not leave any paperwork with sensitive information lying on your desk. It should be filed in a locked drawer or cabinet. When disposing of personal information materials, use the paper shredder or a recycling container.
Above all, be aware of the potential for identity theft when handling personal data. Talk to your supervisor if you have a question about a procedure or need assistance with a particular transaction. If we all do our part, we can prevent identity fraud from occurring and protect our company and clients.
Protect Against Identity Theft
The following information is not exhaustive, nor does it apply to specific circumstances. The content therefore should not be regarded as constituting legal or regulatory advice and not be relied upon as such. Readers should contact a legal or regulatory professional for appropriate advice. Further, the law may have changed since the first publication of this information.
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