Whatsapp Facebook Twitter Instagram Linkedin Envelope

Helping you to weather the storm

Making a Claim

STANDING BESIDE YOU WHEN YOU MAKE A CLAIM

The point of insurance is to get you back on your feet when something unexpected happens and as your brokers, we will support you through the process – we will stand side by side with you. Even if you’re not going to make a claim, please give us a call to let us know what has happened. With all and any claims, speed is of the essence, so please try and react quickly post-loss. Be ready with the following information when reporting a claim to your insurer:
  1. Your full contact details (or the policyholders if you are acting on their behalf. If you are acting on the policyholders behalf, you will require a written mandate from the policyholder given consent for this).
  2. Policy number.
  3. Date and location of the loss.
  4. Payee and VAT details.
Depending upon the size of the loss, your insurer will also appoint a Loss Adjuster to manage the claim. There are also likely to be other suppliers and trades people involved – the various specialists who can secure your premises, make urgent repairs and getting your systems and machinery up and running. It is, therefore, important you allocate the necessary time to enable access to your premises or to discuss with you or your Lorega expert, the details of the loss.

USEFUL INFORMATION AND ACTION YOU SHOULD TAKE

  • Don’t admit any fault or liability.
  • Immediately report to the police any loss, theft or malicious damage and make a note of the crime reference number.
  • Secure your premises or arrange to have any urgent temporary repairs carried out, to stop any more damage or loss. Keep your invoices and any damaged items for inspection later. Your insurers may be able to assist you locate emergency repair companies to help you with the repairs. So please contact if you have Loss Recovery Insurance.
  • Notify your insurers if any third party or employee is injured as a result of your business operations or suffers a loss.
Spotlights
RS Risk Solutions Logo

If you would like advice or a quotation please contact us.

We are an independent and regulated UK insurance broker predominantly supporting clients in:
London and the South East including: Surrey, Kent, East Sussex, West Sussex, Ashford, Bexhill, Brighton, Caterham, Chatham, Copthorne, Crawley, Crowborough, Croydon, Dorking, East Grinstead, Eastbourne, Edenbridge, Forest Row, Gillingham, Gravesend, Hastings, Haywards Heath, Heathfield, Horley, Horsham, Hove, Kingston upon Thames, Leatherhead, Lewes, Lingfield, Maidstone, Newhaven, Oxted, Redhill, Reigate, Royal Tunbridge Wells, Seaford, Sevenoaks, Sutton, Swanley, Tonbridge, Uckfield, Woking, Worthing

SUPPORTING DOCUMENTS

In order to manage your claim, your insurers may require the following  supporting documents as relevant:

  • Proof of purchase invoices / receipts / photographs (before or after the incident).
  • Estimates for replacement or repair – at least two.
  • Expert reports.
  • Your financial accounts in the case of a business interruption claim.
  • Any correspondence from a third party if you’re being held responsible for an injury or damage.

For injury claims by a third party or employee, the following would be helpful:

  • Witness statements and contact information of all relevant parties.
  • Employee payroll information.
  • First aid or accident report logs.
  • HSE forms or minutes from any health and safety meetings.
  • Training records.
  • Photographs and / or CCTV footage.
  • Evidence of the use of personal protective equipment.
  • Maintenance logs for the machinery on your premises.
  • Risk assessment reports.

LOSS RECOVERY INSURANCE

If RS Risk Solutions has arranged home or commercial Loss Recovery Insurance for your property and/or business interruption and/or cyber claims, the insurer will provide to you an expert Loss Adjuster who acts for you throughout the process – helping you to prepare and negotiate your claim with your insurers. They offer a 24/7 helpline and will get to work immediately on your behalf.

For our clients with Loss Recovery Insurance please notify them directly as per your policy wording and/or contact us immediately you become aware of a loss that may lead to a claim.

INSURANCE COMPANY BUSINESS CLAIMS CONTACT INFORMATION

If you suffer a loss and wish to talk to your insurers about making a claim, firstly, please refer to your policy documents to locate the correct claims team based on the type of loss you have suffered. You can find your policy documents on your Knowledge Zone.

Or go to the insurer’s website to obtain telephone numbers, notification forms and information about the action you should take following an incident.

Please find below a list of insurers’ websites which will give you relevant claims information:

AgeasCLICK HERE
AllianzCLICK HERE
AXACLICK HERE
BeazleyCLICK HERE
CFCCLICK HERE
ChubbCLICK HERE
DASCLICK HERE
DTW1991CLICK HERE
ERSCLICK HERE
EcclesiasticalCLICK HERE
HiscoxCLICK HERE
HSB EngineeringCLICK HERE
Liverpool VictoriaCLICK HERE
MS AmlinCLICK HERE
Magenta InsuranceCLICK HERE
NIGCLICK HERE
OakCLICK HERE
QBECLICK HERE
RSACLICK HERE
SabreCLICK HERE
VictorCLICK HERE
ZurichCLICK HERE

CONTACT US

The team at RS Risk Solutions are here to help – if you wish to discuss the details of a loss and / or potentially making a claim, please call us on: 01342 580106 Monday to Friday, during normal office hours or email us with your usual RS Risk Solutions’ contact.
Contact Us

SUBSCRIBE TO OUR NEWSLETTER

Registered office: 2 Windsor Mews, Crown Drive, Heathfield, East Sussex, TN21 8FP. Registered in England and Wales, No. 11899365.

RS Risk Solutions Limited is authorised and regulated by the Financial Conduct Authority. FRN 843988

We are an independent insurance broker regulated by the Financial Conduct Authority and operate in the UK, predominantly in London and the South East, Surrey, Kent, East Sussex, West Sussex.

Quick Links

Policies

Get Support

RS Risk Solutions Logo

Request a callback

By providing the above information you consent to RS Risk Solutions Limited contacting you by any of the methods that you have provided details for. We will process this information in accordance with our privacy notice.

RS Risk Solutions uses cookies to monitor the performance of this website and improve user experience. To find out more about cookies, what they are and how we use them, please see our privacy notice, which also provides information on how to delete cookies from your hard drive.